More than 80% of global executives believe business processes help them share knowledge across divisions and regions. They also agree that delivery and service processes play an important role in meeting customer expectations. Yet processes ranked as one of the three weakest aspects of global organizations in a study by McKinsey & Co.
If processes aren’t clearly defined, each point of collaboration becomes a bottleneck as teams adapt their workflows. To define and improve the processes that support your business objectives, organizations must develop process management capabilities.
Planning, implementing and deploying process management improvements can help organizations reduce redundancy across departments and improve weak customer touch points.
How CMMI Can Help
Developing process management capabilities helps your organization compete in today’s rapidly changing business landscape.
Use the links below to discover, explore, and adopt the CMMI suite of resources and training to build capability in your organization.