Customers expect your organization to help them with their problems and deliver products and services that meet their needs. And if your team can’t do that, they’ll find one that can.
Given that competitive reality, 84% of companies rank customer service as either very or moderately important to their financial performance. Yet, only 36% of companies have a formal strategy that links customer service and performance, according to a report by The Economist Intelligence Unit.
Without a strong service delivery strategy, it’s easy to overpromise and under-deliver. Teams need standard processes to establish and maintain services aligned with strategic plans.
How CMMI Can Help
The CMMI for Services model can help you provide superior service by using best practices from the world’s top organizations.
Use the links below to discover, explore, and adopt the CMMI suite of resources and training to build capability in your organization.