Alex Benten

CMMI Coach, Citizant

 

 

Alex Benten is a CMMI Coach at Citizant.

Track: Integrated Solutions

Presentation Title: Improving Customer Confidence using an Interwoven Multi-Model Tapestry

Presentation Summary: Successfully implementing a multi-model framework involves industry corporate credentials, like CMMI, and ultimately the customer! This presentation will show how customer satisfaction and government-provided Contractor Performance Assessment Reports (CPARs) can be improved based on the effective implementation of interwoven process models. Starting with executive management and the corporate business office through program and customer-mandated lifecycles and standards, the organization must weave together the most effective process infrastructure to achieve highest levels of quality and satisfaction. The presentation will show that success of the process integration tapestry is best confirmed through a composite customer confidence program.

Menu

CMMI® Institute helps organizations discover the true value they can deliver by building capability in their people and processes. Learn More

101 Countries Organizations use CMMI to elevate performance in 101 countries.
  • Colombia
  • US
  • UK
  • Bulgaria
  • Qatar
  • Kenya
  • South Africa
  • China
  • Malaysia
  • Vietnam
  • Thailand
11 National Governments 11 governments invest in CMMI to support economic development in their countries.
  • Chinese, Simplified
  • Chinese, Traditional
  • Arabic
  • Dutch
  • French
  • German
  • Japanese
  • Portuguese
  • Spanish
  • Korean
10 Languages CMMI models have been translated into 10 languages.