Alex Benten

CMMI Coach, Citizant



Alex Benten is a CMMI Coach at Citizant.

Track: Integrated Solutions

Presentation Title: Improving Customer Confidence using an Interwoven Multi-Model Tapestry

Presentation Summary: Successfully implementing a multi-model framework involves industry corporate credentials, like CMMI, and ultimately the customer! This presentation will show how customer satisfaction and government-provided Contractor Performance Assessment Reports (CPARs) can be improved based on the effective implementation of interwoven process models. Starting with executive management and the corporate business office through program and customer-mandated lifecycles and standards, the organization must weave together the most effective process infrastructure to achieve highest levels of quality and satisfaction. The presentation will show that success of the process integration tapestry is best confirmed through a composite customer confidence program.


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