Amol Tope leads Zensar's IT Process and Metrics team (SEPG team). He has 20 years of experience in Operations Excellence area. He led many consultancy assignments for customers in USA and South Africa. He also leads Zensar's initiatives related to CMMI Level 5, ISO 20000 and involved in various processes improvement initiatives. He holds a Bachelor Degree in Electronics Engineering. He is also certified ITIL V3 Expert, 6 Sigma Black Belt, CISA (ISACA), PMP and ISO 20000 Lead Auditor.
Track: Advancing Your Capability
Presentation Title: Multi level PPMs - Taking PPM beyond operational decision making
Presentation Summary: This paper explains how Zensar has used a combination of appropriately segregated data to build simulation (prediction) models at various levels in the organisation. Establishing hierarchy of models ensured well-orchestrated improvement and risk management to enable certainty in our Support & Maintenance service.