Brian Cole is a Business Unit Leader responsible for the quality delivery of lean and transformative solutions across federal, state, and local programs providing information technology, managed services, and management consulting.
His current portfolio includes Department of Energy, Department of Education, Department of Commerce, as well as the Commonwealth of Pennsylvania and the District of Columbia. He has over 20 years of experience across government, non-profit, and financial industries and is a Project Management Professional and Fellow with the American Council for Technology/Industry Advisory Council.
He holds a Bachelor of Science in Mathematics from The College of William and Mary.
Track: Advancing Your Capability
Presentation Title: Predictive Reliability and Scalability for Managed Servicest
Presentation Summary: OST, Inc. is the managed service provider for a state government customer. This presentation will describe OST's use of CMMI High Maturity to identify correlations between the nearly 300 labor categories, thousands of candidate submittals, and time to eventual placements in the program since its inception in October 2015. These metrics are used by the OST account team to adjust business processes, right-size support personnel and set time-to-fill expectations based on the job requisition submitted by the government customer. These data-driven analytics significantly enhance OST's management of this multi-million dollar, multi-year contract.