Dipanjan Ghosal is an estimation consultant in TCS with a total industry experience of over eight years with in-depth experience of IFPUG, COSMIC, NESMA, FiSMA function points, use case points, story points and other related estimation techniques. Dipanjan has participated in modeling and development of various estimation models and their piloting involving intense mathematical and statistical concepts implementation. Actively involved in performing, facilitating and reviewing estimations, Dipanjan regularly conducts trainings and drives estimation process adoption within TCS. Dipanjan has been involved in various estimation consulting engagements in all geographies and also participates in responding to Request for Proposals for TCS.
Track: Professional Disciplines: Best Practices
Presentation Title: Bringing estimation predictability in Managed Services support engagements
Professional Discipline: Project Management
Presentation Summary: In today's IT industry, outsourcing in managed services mode has become a prevalent trend. A major part of this involves supporting and maintaining multiple business portfolios with large application set. This has posed a critical challenge of estimating the huge manpower involved. The estimation is a key ask both from clients for budgeting and vendors for people management. Hence a holistic estimation approach considering all contributing factors was required which was lacking in the industry. This presentation would describe a comprehensive, predictable and parametric estimation framework which will estimate / validate required effort and FTEs for multi-application L1/L2/L3 support projects.