Dipankar Chakrabarti

Executive Director and India Advisory Risk and Quality Leader, PricewaterhouseCoopers Pvt Ltd



Dipankar Chakrabarti is subject matter expert of business process outsourcing, e-procurement and quality process optimization. Dipankar has more than 25 years of experience. He has managed CMMI Dev Level 5 certification multiple times. He is Masters in Nuclear Eng. & Tech. from IIT Kanpur. He is Senior Member of IEEE. He is involved with Confederation of Indian Industries ICT group in multiple capacities. He is visiting faculty of Indian Institute of Management Lucknow and Ranchi. He was a member of the 23026WG Standards Committee of IEEE.

Track: Integrated Solutions

Presentation Title: Defining operations of Software Delivery Center combining principles of CMMi and ITIL

Presentation Summary: When we started designing a new software delivery center (SDC) to service repetitive and well defined components of a larger set of assignments for our clients, our focus was to make the center highly efficient, scalable through fungible resources and cost optimized delivering high quality. We took an approach to retrofit CMMi DEV, SVC and ITIL to actual development of a SDC. Delivery management was built upon CMMi Dev whereas service related components including resources were based upon CMMi SVC and ITIL. This had helped us to develop an analytical dashboard based management to provide clients faster and better services


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