Drew Ellis

MSP Manager at Optimal Solutions and Technologies, Inc.

Drew Ellis

Drew Ellis is a Project Management Professional (PMP) with Optimal Solutions and Technologies, Inc., and has led this managed services state government program since July 2015, providing administrative, supervisory, and technical direction to project personnel, ensuring compliance with ISO, CMMI, ITIL, and PMBOK best practices. In addition to his employment with OST, Drew spent 26 years in senior management positions with the Federal Reserve Bank of San Francisco. Drew is a graduate of The Ohio State University, and also spent 6 years in the Air Force, attaining the rank of Captain.

Achieving Capability in Regulated and Government Environments

Conducting a CAR to Improve Managed Services

with Osman Iyde

OST, Inc. is the managed service provider for a state government customer.
We wanted to build predictive models for our customer so we started with Exploratory Data Analysis. This told us such an intriguing story and took us on an adventure!

The analysis provided clues that lead to Causal Analysis and Resolution (CAR) which lead to more discoveries. Prioritizing the solutions, implementing them and tracking them to closure significantly enhanced OST's management of this multi- million dollar, multi-year contract.
The journey was totally unexpected but exciting and rewarding - come share it with us and see what you can learn from it!


CMMI® Institute helps organizations discover the true value they can deliver by building capability in their people and processes. Learn More

101 Countries Organizations use CMMI to elevate performance in 101 countries.
  • Colombia
  • US
  • UK
  • Bulgaria
  • Qatar
  • Kenya
  • South Africa
  • China
  • Malaysia
  • Vietnam
  • Thailand
11 National Governments 11 governments invest in CMMI to support economic development in their countries.
  • Chinese, Simplified
  • Chinese, Traditional
  • Arabic
  • Dutch
  • French
  • German
  • Japanese
  • Portuguese
  • Spanish
  • Korean
10 Languages CMMI models have been translated into 10 languages.