Drew Ellis a Project Management Professional (PMP), has led this managed services state government program since July 2015, providing administrative, supervisory, and technical direction to project personnel, ensuring compliance with ISO, CMMI, ITIL, and PMBOK best practices. In addition to his employment with OST, Drew spent 26 years in senior management positions with the Federal Reserve Bank of San Francisco. Drew is a graduate of The Ohio State University, and also spent 6 years in the Air Force, attaining the rank of Captain.
Track: Advancing Your Capability
Presentation Title: Predictive Reliability and Scalability for Managed Services
Presentation Summary: OST, Inc. is the managed service provider for a state government customer. This presentation will describe OST's use of CMMI High Maturity to identify correlations between the nearly 300 labor categories, thousands of candidate submittals, and time to eventual placements in the program since its inception in October 2015. These metrics are used by the OST account team to adjust business processes, right-size support personnel and set time-to-fill expectations based on the job requisition submitted by the government customer. These data-driven analytics significantly enhance OST's management of this multi-million dollar, multi-year contract.