Julie Calfin is an Executive Consultant with Broadsword and is a ScrumMaster with over seventeen years of experience with CMMI and process improvement in the Automotive, Aerospace, Electronics, and Human Resource sectors with firms like Ernst and Young, RL Polk, and AON Consulting. Author of "Accelerating Performance with Change Management Practices: How to Speed Your Organization to Its Future State," Julie has delivered to audiences at Capability Counts 2016, SEPG 2009, 2010, and 2012, at the Project Management Institute San Diego Chapter in 2013 and 2015, and at the ICSQ Conference (2015).
Track: CMMI On Board
Presentation Title: The Great Service Multiplier - How to double revenues and reduce costs with the CMMI for Services
Presentation Summary: Services delivery firms can dramatically improve profitability and performance by creatively applying the guidance of CMMI-SVC to align service catalogs, business development, service delivery, and invoicing within a single, seamless workflow. How many engagements have we heard of where the sales team sells something that the delivery team can't deliver, and the financial team doesn't know how to invoice because the service delivery team can't comply with the proposal? Hear how one firm adopted CMMI for Services to create a seamless end-to-end delivery process all the way from service cataloging to business development to service delivery, billing and customer satisfaction.