Madhumita Poddar is an experienced certified CMMI high maturity lead appraiser and global IT and Business transformation leader having total 23 years of Global SW IT working experiences and out of which 15 years of experiences with IBM GBS. At present she is working as one of the core member of CMMI-NextGen Model – Architecture working group. She is also well known for driving operational & service excellence, client relationship typically from delivery performance improvement point of view and also led various global organization's delivery operations by reengineering the processes, implementing & improving the control measures, performance and productivity.
Track: Advancing Your Capability
Presentation Title: Cut To The Chase - Business Delivery Excellence for Digital Age
Presentation Summary: A unique Business Delivery Excellence framework - a differentiator from the traditional and prescriptive QMS process / procedure format. Designed around business rules that are outcome based and actionable focusing on 'what' rather than the 'how'. Application of Design Thinking to conceptualize the framework that enables us to deliver our promise of On-Time and In-Full (OTIF) to customers. Framework encapsulates out of box practices such as -
• Benzene Teams
• Project Walls
• FT8012 Design Center - the world's first Design Center for Financial Institutions