Michael West has spent 25 years in process and performance improvement, and as a principal and founder of Natural Systems Process Improvement, Inc. He has helped many client organizations in numerous industry sectors achieve their process and performance goals. Mr. West is a CMMI Institute-Certified Lead Appraiser and an AS9100 Auditor. Mr. West has authored many articles and two books on process improvement: Real Process Improvement Using the CMMI (Auerbach, 2004), and Return On Process (ROP): Getting Real Performance Results from Process Improvement (CRC Press, 2013), and he has delivered passionate and compelling keynote speeches and presentations at global conferences.
Business Results Through CMMI
Return On Process (ROP)
Leaders of modern enterprises can tell you or their shareholders the current return on investment, return on capital, or return on assets, but they cannot report the Return On Process (ROP).
The days of spending lots of money and time to achieve nothing more than a CMMI maturity level, an ISO registration, or some other kind of framed certificate to hang on the wall are over. Leaders and practitioners are accountable for how and where they spend their energy and resources, especially in the new economy. If process improvement is to remain a viable and valuable business pursuit, we need to start understanding and measuring how capability affects business performance and results.