Neena Panda is the Delivery Assurance Manager of Hi Tech Solutions Unit (ISU) at Tata Consultancy Services (TCS) Limited. Neena holds a Masters degree in Electronics and Communication Engineering. Accomplish 20 years of work experience in software industry. Fully acknowledgeable in iQMS . Experience in managing software, project, deployment of iQMS process, CMMI, ISO audit etc. For the past 11 years, Neena has been part of the Delivery Excellence Group, managing delivery assurance, audits and process improvements etc. Successful in intense and demanding environments, providing decisive team leadership and structure with track record of motivating and developing team members.
She has presented a paper in the CMMI conference three times (2012, 2015, 2017).
Using Quantitative Techniques to Improve Performance
Proactive Risk management process for New Engagements
with Sunanda Rachamallu
Risk management (RM) continues to be the focus area in project management. It also remains the most challenging area in complex or new engagements. The Customer Satisfaction score of our business unit was impacted because of inadequate risk management. Therefore, in 2014 we conducted risk analysis with comprehensive past project risk data and Customer satisfaction scores. Therefore we adopted a multi-dimensional approach to bring in effective RM practices in new engagements. We also implemented various Risk assessment techniques and predictive models. This exercise generated Proactive Risk management to control the customer escalations and resulted in high client satisfaction score.