Prabhakar Sundaravathanan is a senior leadership professional with over 25+ years across diverse industries including Information Technology, Product Development, Consulting and large scale change management; with extensive exposure to a gamut of areas including business strategy & growth, operational improvement, quality assurance and process excellence. He has proven competence in leveraging Agile Methodologies, Lean Product Development (LPD) and Design for Six Sigma (DFSS) and Lean Six Sigma Practices. I am deft in driving initiatives with an objective of improving customer & user experience in Products & IT Offerings/ portfolio. He is adept in leading large multi-location teams while working closely with cross-functional resources and have demonstrated excellence in handling management reporting with proven success in receiving buy-in for driving strategic change management initiatives having long-term focus. Currently driving Large Scale Change Management and Differentiations across Honeywell Global site and is part of the Core Team of CMMI Next Gen and Agile Profiling.
Track: Integrated Solutions
Presentation Title: CMMI for Services applied to South African Municipal Services Delivery
Presentation Summary: One of the problems facing post-apartheid South Africa is rapid urbanisation and the subsequent increase in the demand for basic Municipal Services. This increase in urbanisation coupled with the inability of municipalities to keep up with the demand for competent, reliable and quality of service delivery often lead to service delivery protests. There are 30 municipal service delivery protests per day in South Africa. Many attempts to address this issue have failed because the issues addressed do not result in the delivery of competent, reliable and quality municipal services to the majority. The development of the Naledi Demix CMMI for Services applied to Municipal Services Delivery is intended to address this problem. Several case studies will be presented to demonstrate the completeness of the model and the potential impact that it will have in the reduction of Municipal Services Delivery protests.