Richard Lea

Director of Business Process Management, DSS, Inc.



Richard Lea is the director of a business process management group at DSS, Inc., a healthcare IT solutions software development company. Richard has spent the last 20 years developing his skills working for clients including Alamo, Baptist Medical Center, Blockbuster, and Franklin-Templeton, and while serving in military brigade operations. 

Track: Professional Disciplines: Best Practices

Presentation Title: Immediately Improving Project Performance through PPQA

Professional Discipline: Quality Assurance

Presentation Summary: DSS has a 20-year history of modernizing legacy systems performance and efficiencies of the Veterans Health Administration (VHA). Audits were used to improve the delivery of high-quality products by providing project staff and managers with visibility into processes and work products. This presentation illustrates how an organization used PPQA in an Agile world to provide immediate feedback to project teams in their work. The key challenges were:

1) Designing a PPQA assessment process that is effective, yet lean.

2) Designing a "Just Right" PPQA management system using SharePoint workflows.

3) Fine-tuning the PPQA assessment process to fit into Agile.


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