Sudha Gopalakrishnan

Partner | Head - Enterprise Integration (Methods, Tools & Governance), Intellect Design Arena Limited



Sudha Gopalakrishnan With an experience of over 25 years in the industry, Sudha Gopalakrishnan- Senior Vice President and Global Head – Enterprise Integration at Intellect Design Arena spearheads the process improvement initiatives of the organization spanning conceptualization, strategy for implementation, training, deployment and institutionalization. She provides strategic insight to the executive leadership towards achieving organizational process excellence. Her expertise in software process management, program management, governance models and quality assurance has enabled to define the organizational process improvement roadmap. She has presented papers at the Global SEPG conference and been part of the International Standards definition group of ISO representing India.

Track: Advancing Your Capability

Presentation Title: Cut To The Chase - Business Delivery Excellence for Digital Age

Presentation Summary: "A unique Business Delivery Excellence framework - a differentiator from the traditional and prescriptive QMS process / procedure format. Designed around business rules that are outcome based and actionable focusing on 'what' rather than the 'how'. Application of Design Thinking to conceptualize the framework that enables us to deliver our promise of On-Time and In-Full (OTIF) to customers. Framework encapsulates out of box practices such as -
    • Benzene Teams
    • Project Walls
    • FT8012 Design Center - the world's first Design Center for Financial Institutions"


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