Thomas W. Klein

Principal and Co-founder at Two Harbors Consulting

Tom Klein

Tom Klein is an expert in business transformation and process improvement and serves as a trusted advisor to business and technology leaders around the world. Tom held positions ranging from Product Management to Software Implementation and, prior to starting Two Harbors Consulting in 2016, directed process improvement engagements at McKesson Corporation. He is a CMMI Lead Appraiser (DEV/SVC), a Certified Scrum Master, and a certified Scaled Agile Framework Program Consultant. He acts as a partner and member of the customers' team, and seamlessly moves between brand-new employees and seasoned executives. His goal is to match skills, hard work, and tools to meet the needs of the customer.

Innovative Approaches with CMMI

Using Value Stream Mapping to Enhance an Appraisal

Organizations often approach an appraisal with behaviors that are detrimental to objectives. They highlight only their best projects and services, become buried in the minutiae of subpractices, or strive solely for level attainment. By using VSM, the focus shifts to value creation and its flow through the system.

Blending approaches builds ownership of the results within the appraised organization. The organization gains insights about how work happens and problems become obvious through visualization.

Process Areas are lenses used to examine the value stream from various perspectives. The method is followed and an appraisal happens, but the outcome is enhanced.


CMMI® Institute helps organizations discover the true value they can deliver by building capability in their people and processes. Learn More

101 Countries Organizations use CMMI to elevate performance in 101 countries.
  • Colombia
  • US
  • UK
  • Bulgaria
  • Qatar
  • Kenya
  • South Africa
  • China
  • Malaysia
  • Vietnam
  • Thailand
11 National Governments 11 governments invest in CMMI to support economic development in their countries.
  • Chinese, Simplified
  • Chinese, Traditional
  • Arabic
  • Dutch
  • French
  • German
  • Japanese
  • Portuguese
  • Spanish
  • Korean
10 Languages CMMI models have been translated into 10 languages.