Tumu Satish Kumar is presently associated as CEO and Principal Consultant with Concept Quality Assurance Labs Pvt. Ltd, Hyderabad, India. Mr. Tumu has 25 years in Software & Systems design, development, Process Consulting, trainings and appraisal services. As a Consultant, Trainer, and Lead assessor in the areas of ISO, SW CMM, CMMI, Six Sigma, and Software and System engineering disciplines, Mr. Tumu has experience in the areas of Service Delivery and Management, Capacity and Availability management, Service Continuity Planning, and Incidence resolution and prevention. Mr. Tumu completed over 100 SCAMPI A appraisals and taught introduction to CMMI training several times.
Using Quantitative Techniques to Improve Performance
Sustaining Metrics Culture
Measurements and metrics provide objective insight about what is happening and guide us to take effective decisions. The adaptation of metrics as a routine tool is influenced by the maturity of process, culture and the belief of the users. The presentation brings in some of the best practices adopted by the industries to institutionalize best in class value added measurement systems. The presentation highlights some important aspects like designing a practical and useful metrics system, ensuring granularity and accuracy of measures, timeliness of metrics collection and analysis, integrating metrics with project, work group and support functions status and quality deliverables and automation.