Vasu Padmanabhan

Head, Enterprise Quality Management at Tata Consultancy Services

Vasu Padmanabhan

Vasu Padmanabhan has 25+ years of experience in Industrial Research, Production Management, IT Services, Project Management and Banking/Finance Technology, Business Excellence and Enterprise Quality Management. Vasu Padmanabhan has been instrumental in implementing high maturity delivery processes in TCS. He implemented many statistical techniques, Predictive models and In-process controls to improve the management of software project cost, schedule, quality and service levels. He brought digital management concepts such as using Short message based team activity reporting and mobile based project status reporting into the IT project management space. He is an experienced CMMI ATM.

Business Results Through CMMI

ROI for enterprise level Service Improvements - case study

Organizations embark in enterprise level performance improvement programs, based on the data analysis and on the need to establish better capability to meet business goals. In large scale service industry, several work streams serving multiple customers participate in these programs. To optimize the cost of these programs, organizations drive improvement components such as training across work streams and system development centrally. This presentation explains the pragmatic approach to analyze the computation of ROI at various levels (work stream, organization) for such improvement programs. Non-financial and qualitative benefits are also presented. A sample case study is illustrated.


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