William Chumley

Chief Customer Officer, State of Colorado



William Chumley: As Chief Customer Officer for the Colorado Governor’s Office of Information Technology, William Chumley brings a calm, centered, clear, collaborative approach to his team and customers. His passions include analyzing the goals and objectives of an organization and establishing plans that connect reality to the ultimate vision, and discovering the key talents of individuals and teams and leveraging those to meet business objectives. William holds a bachelor’s degree in Computer Information Systems and a master’s degree in Business Administration. He has more than 25 years of team management and customer relationship accomplishments in public and private sectors and not-for-profit organizations.

Track: CMMI Adoption: Government Sector

Presentation Title: Establishing State Capability: Process Excellence Isn't Just for Vendors

Presentation Summary: State governments are large consumers of CMMI maturity credentials from vendors and organizations during procurement processes and during delivery of large-scale projects. However, State agencies can realize greater benefits by directly establishing and managing internal process capability and requiring vendors to comply with, and use the internal/state set of standard processes instead of leveraging various and disparate vendor standards. States are beginning to see the value of internal process excellence, and our presentation will show the approach and results from one such implementation.


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