Introduction to CMMI® for Services
80% of the world’s business is service-based. Learn how to use CMMI for Services (CMMI-SVC) to give your organization an edge over your competition. This course will teach you how to use the CMMI for Services model to establish, manage, and deliver services that meet and exceed customer expectations.
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Gerhard Fessler is a certified CMMI-DEV and -SVC instructor and a certified CMMI-DEV, -SVC and -ACQ lead appraiser. He is a lecturer for Information Technology at Esslingen University of Applied Services and has appraised organizations all around Europe, China, and India. Fessler has deliverd Introduction to CMMI courses in many European countries and supported organizations in improving their performance in a wide variety of industries.
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