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Services Supplement for CMMI for Development

80% of the world’s business is service-based.  Learn how to use CMMI for Services to give your organization an edge over your competition. This course will teach learners who are already familiar with the CMMI for Development model how to use the CMMI for Services model to establish, manage, and deliver services that meet or exceed customer expectations.


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Springfield , VA
United States
42° 6' 5.3388" N, 72° 35' 23.3196" W

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Presented By

PI-21 is an award winning woman owned process improvement consultancy established in 2003. PI-21 is a CMMI Institute Partner for the delivery of CMMI training, consulting, and appraisal services, as well as an SEI Partner for the delivery of SEI’s SEMA courseware. We also have expertise with ISO, ITIL, COBIT, Agile, and Six Sigma. PI-21 works to help build the capability of self-improvement of our clients in order to ultimately improve their long-term performance.

Our instructor, Barbara Hilden (, CEO, has over 30 years of experience in the IT industry. She is a certified SCAMPI High Maturity Lead Appraiser, a certified CMMI and SEMA Instructor (teaching Intro to CMMI, IPPSS, and DPPSS courses). She has implemented process improvement initiatives including at various corporations. Ms. Hilden has led or participated in over 100 formal appraisals as well as led or participated in numerous other audits and mini-appraisals in a wide variety of organizations from very small companies to large, global organizations. She brings her extensive knowledge to every class she teaches through her real-world examples.


Barbara Hilden

Please contact the instructor for pricing information.

Partners are selected, trained, and licensed by the institute to deliver authentic services. When you receive services from a Partner, you can be sure that the quality of those services is comparable to the quality you would get from the institute itself.

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