Terry Millholland, the IRS’s first CTO, proposed a plan to improve the IRS operations through Capability Maturity Model Integration (CMMI). Federal Computer Week covered Millholland’s efforts to improve software development with CMMI and its journey to a Maturity Level 3 rating.
In the article, Millholland said of CMMI,
“The net of this is to dramatically improve the processes so that the estimates for completion are far more accurate, the quality is far more accurate, and you have a lot less waste in your activities … you’ve expanded your capacity to do more. They—the people who were doing the work—could see the value of this.”
Visit Federal Computer Week to learn more about how the IRS improved its operations with CMMI.