Dubai Customs Achieves CMMI Development Level 3

Dubai Customs Achieves CMMI Development Level 3

Dubai Customs Achieves CMMI Development Level 3

Posted January 3, 2016


The Customs Development Division in Dubai Customs has been successfully rated for CMMI Development, level 3. The CMMI is a process improvement approach that provides organisations with the essential elements of an effective process to improve their performance. The assessment encompassed a thorough review of project management, engineering, development, support and process management practices for 18 process areas.
Ahmed Mahboob Musabih, Dubai Customs Director, received CMMI appraisal scores from Juma Al Ghaith, Executive Director of Customs Development Division, upon receiving the project’s team, comprising Younis Othman, Information Technology Director, Ahmed Al Yaqoubi, Projects Delivery Director, and Bader Al Kharoosi, Systems Delivery Section Manager.

Attaining the third level of the CMMI Model reflects Dubai Customs’ excellence at the corporate management level and delivery of high quality services. The CMMI level 3 accreditation is also useful in helping Customs Development Division further improve software development processes, reduce costs and risks, improve the quality and reliability of software products and services, and maximise customer satisfaction.

Al Ghaith had earlier received the rating results from Dr. Peter Van Zyl, SEI High Maturity Lead Appraiser of South Africa-based Demix, specialists in appraisal and training services. Musabih hailed the achievement for being the first customs authority in the world to attain this accreditation. He also extended his gratitude to the DC team who realised this new feat. Juma Al Ghaith said, “This appraising is a globally recognised attestation of our success in setting an effective model of work at different levels and aspects, such as analysis and resolution, integrated project management, process focus among many other facets.”

Dr. Van Zyl hailed the level of advancement within Dubai Customs corporate capability whether in people, process or technology, saying, “Dubai Customs stands upon a variety of promising projects, enabling it to attain high ratings on international level. This turned out to be eminently tangible for us during the rating phase. I am astonished by the advancements we came across at the CDD and Dubai Customs in general,” he said.


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