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Introduction to CMMI® for Services

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80% of the world’s business is service-based.  Learn how to use CMMI for Services (CMMI-SVC) to give your organization an edge over your competition. This course will teach you how to use the CMMI for Services model to establish, manage, and deliver services that meet and exceed customer expectations.

Overview

*Registration for this course closes 21 days before the start date

This three-day course is the definitive introductory course about the CMMI for Services model.

CMMI for Services adapts and extends proven standards and best practices to reflect the unique challenges faced in service industries. This set of guidelines also serves as a practical framework for achieving superior service quality, controlling costs, improving schedule performance, and ensuring high levels of customer satisfaction.

Introduction to CMMI for Services enables you to:

  • determine how CMMI-SVC applies to your business context
  • learn effective practices for defining, establishing, and managing service
  • sustain your improvement
  • prepare for next steps, such as an appraisal or certification

Objectives

This course enables participants to:

  • describe the components of the CMMI-SVC model and their relationships
  • apply the model's process areas
  • locate information in the model

The course is highly interactive and composed of exercises, discussion, and presentations. 

Successful completion of this course requires that participants actively participate in classroom discussions and exercises in all three days, not missing any classroom time.  This course fulfills a prerequisite requirement for many courses requiring an official Introductory CMMI course (e.g., Intermediate Concepts of CMMI, SCAMPI Lead Appraiser Training, and Understanding CMMI High Maturity Practices). This course also fulfills a prerequisite if you want to be a CMMI-SVC SCAMPI appraisal team member (ATM) or become a Certified CMMI Associate.

The Introduction to CMMI for Services course is offered by the CMMI Institute and by certified CMMI Institute Partner Instructors. See our event calendar for a listing of upcoming courses near you.

Prerequisites

The Introduction to CMMI for Services does not require any specific preparation. 

This course is offered by CMMI Institute and Certified CMMI Institute Partners at locations and sites around the world. To find an offering of the Introduction to CMMI for Services, you can search our course listings in the event calendar or search for a training partner near you in the CMMI Institute Partner Directory.

Partner Pricing

USD
$
1,400.00

Upcoming Course

2017-04-04 – 2017-04-06
8:30am-4:30pm

Location

Hilton Rialto Melbourne , FL
United States
28° 5' 1.0572" N, 80° 36' 29.1924" W

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