Services Supplement for CMMI® for Development
80% of the world’s business is service-based. Learn how to use CMMI for Services to give your organization an edge over your competition. This course will teach learners who are already familiar with the CMMI for Development model how to use the CMMI for Services model to establish, manage, and deliver services that meet or exceed customer expectations.
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This one-day course introduces you to CMMI fundamental concepts related to service delivery. The CMMI for Services (CMMI-SVC) model defines effective practices that ensure quality services are delivered to customers and end users.
This course enables participants to:
- understand how CMMI-SVC can help a services organization improve their performance
- describe the unique elements of CMMI-SVC
- locate information in the CMMI-SVC model
The course is composed of lectures and class exercises with ample opportunity for participant questions and discussions.
This course, combined with the Introduction to CMMI for Development, fulfills the prerequisite for any course or role requiring an official introductory CMMI for Services course, including being an appraisal team member on a CMMI-SVC SCAMPI appraisal. It is designed for professionals who have already taken Introduction to CMMI for Development.
The three-day Introduction to CMMI for Services is available for individuals who have not yet taken an introductory course.
Learners taking the Services Supplement for CMMI for Development must have already completed the Introduction to CMMI for Development course.
No other preparation is required for the course.
To find an offering of the Services Supplement for CMMI for Development, you can search our course listings in the event calendar or search for a training partner near you in the CMMI Institute Partner Directory.