CMMI Institute

« Appraisal Overview

Accenture

Accenture Federal Services (AFS) and Health and Public Service (H&PS) North America US Public Service Projects (English)

Appraisal Details

Organization

Accenture

Organizational Unit

Accenture Federal Services (AFS) and Health and Public Service (H&PS) North America US Public Service Projects (English)

Appraisal Team Leader

Paul Byrnes

Partner

Integrated System Diagnostics ( ISD )

Sponsors

Thomas Greiner

Appraisal Type

Benchmark

Last day On-site

2021/09/14

Appraisal Expiration Date

2024/09/14


Accenture Federal Services (AFS) and Health and Public Service (H&PS) North America US Public Service Projects Project Description

Organizational Unit

Accenture Federal Services (AFS) and Health and Public Service (H&PS) North America US Public Service Projects

Models or Model Views

CMMI Development V2.0 (CMMI-DEV) with SAM - Maturity Level - 4

CMMI Services V2.0 (CMMI-SVC) with SAM - Maturity Level - 4

Sample Size - People

68.7%

Sample Size - Projects

67.1%


Project Name

*Sensitive

Project Type

Organizational Project

Project Description

*Sensitive

Number of People

24

Location

Arlington, VA United States

Subgroup


Project Name

*Sensitive

Project Type

Organizational Project

Project Description

*Sensitive

Number of People

56

Location

Arlington, VA United States

Subgroup


Project Name

*Sensitive

Project Type

Organizational Project

Project Description

*Sensitive

Number of People

13

Location

Arlington, VA United States

Subgroup


Project Name

*Sensitive

Project Type

Organizational Project

Project Description

*Sensitive

Number of People

80

Location

Arlington, VA United States

Subgroup


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

100

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

10

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

6

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

115

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

35

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

19

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

151

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

12

Location

Arlington, VA United States

Subgroup

State and Local Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

139

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

42

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

60

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

8

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

17

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

50

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

25

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

30

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

100

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

30

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

137

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

130

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

30

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

370

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

70

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

50

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

7

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

40

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

30

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

9

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

90

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

120

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

40

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

24

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

13

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

105

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

6

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

11

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

75

Location

Arlington, VA United States

Subgroup

Federal Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

14

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

50

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

120

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

85

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

119

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

30

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

9

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

59

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

295

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

22

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

12

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

16

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

22

Location

Arlington, VA United States

Subgroup

State and Local Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

30

Location

Arlington, VA United States

Subgroup

State and Local Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

30

Location

Arlington, VA United States

Subgroup

State and Local Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

100

Location

Arlington, VA United States

Subgroup

State and Local Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

365

Location

Arlington, VA United States

Subgroup

State and Local Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

30

Location

Arlington, VA United States

Subgroup

State and Local Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

35

Location

Arlington, VA United States

Subgroup

Federal Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

20

Location

Arlington, VA United States

Subgroup

State and Local Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

20

Location

Arlington, VA United States

Subgroup

State and Local Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

60

Location

Arlington, VA United States

Subgroup

State and Local Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

20

Location

Arlington, VA United States

Subgroup

State and Local Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

80

Location

Arlington, VA United States

Subgroup

State and Local Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

60

Location

Arlington, VA United States

Subgroup

State and Local Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

15

Location

Arlington, VA United States

Subgroup

State and Local Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

70

Location

Arlington, VA United States

Subgroup

State and Local Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

30

Location

Arlington, VA United States

Subgroup

State and Local Development and Maintenance


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

15

Location

Arlington, VA United States

Subgroup

State and Local Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

90

Location

Arlington, VA United States

Subgroup

State and Local Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

15

Location

Arlington, VA United States

Subgroup

State and Local Service Delivery


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

20

Location

Arlington, VA United States

Subgroup

State and Local Development and Maintenance


OU Description

AFS and H&PS NA US Public Service projects provide consulting and outsourcing services to US Federal, State, & Local government clients. These business units work with government agencies, helping them transform to meet the demands of citizens and businesses. They typically work with defense, intelligence, revenue, health and human services, justice, postal, treasury, homeland security, education and electoral authorities, and our clients are Federal and state/provincial/local-level government organizations, cities, provinces, and other municipalities. AFS and H&PS NA US Public Service are customer-driven organizations providing services to public and individual customers as well as internal business unit customers. Key drivers for the organization include: • On Time • On Budget • High Quality • Responsiveness This organization has established a set of growth and operational priorities to guide the business: • Sustainable, profitable growth • Predictable Delivery • Great Choice

Relevant Sampling Factors

Customer: AFS (federal) and Accenture State, Provincial & Local and Public Health Agencies have some separate processes used by the projects and the employees on the projects

Type of Work: Multi-model appraisal already divides the projects by type of work. Most projects fall under two high level types of work: Development (includes maintenance) and Service Delivery (includes IT operations). The Accenture Methodology is organized by development work and service delivery.

Sampling Factor Values

Federal: Projects doing work within Accenture Federal Services (AFS)

State and Local Agencies: Projects doing work for State, Provincial, Local, and Public Health Agencies.

Development and Maintenance: Projects building and maintaining products for their customers.

Service Delivery: Projects doing service delivery for their clients. Including IT Operations and Outsourcing engagements.

Subgroups

Federal Development and Maintenance

Federal Service Delivery

State and Local Development and Maintenance

State and Local Service Delivery


Model View

CMMI Development V2.0 (CMMI-DEV) with SAM

Maturity Level

4
CAR
Satisfied
CM
Satisfied
DAR
Satisfied
EST
Satisfied
GOV
Satisfied
II
Satisfied
MC
Satisfied
MPM
Satisfied
OT
Satisfied
PAD
Satisfied
PCM
Satisfied
PI
Satisfied
PLAN
Satisfied
PQA
Satisfied
PR
Satisfied
RDM
Satisfied
RSK
Satisfied
SAM
Satisfied
TS
Satisfied
VV
Satisfied

Model View

CMMI Services V2.0 (CMMI-SVC) with SAM

Maturity Level

4
CAR
Satisfied
CM
Satisfied
CONT
Satisfied
DAR
Satisfied
EST
Satisfied
GOV
Satisfied
II
Satisfied
IRP
Satisfied
MC
Satisfied
MPM
Satisfied
OT
Satisfied
PAD
Satisfied
PCM
Satisfied
PLAN
Satisfied
PQA
Satisfied
PR
Satisfied
RDM
Satisfied
RSK
Satisfied
SAM
Satisfied
SDM
Satisfied
STSM
Satisfied
VV
Satisfied