CMMI Institute

« Appraisal Overview

ASRC Federal

Software Engineering and IT Service Management Programs

Appraisal Details

Organization

ASRC Federal

Organizational Unit

Software Engineering and IT Service Management Programs

Appraisal Team Leader

Mark Johnson

Partner

Integrated Quality

Sponsors

Cecile Strait

Appraisal Type

Benchmark

Last day On-site

2022/06/13

Appraisal Expiration Date

2025/06/13


Software Engineering and IT Service Management Programs Project Description

Organizational Unit

Software Engineering and IT Service Management Programs

Models or Model Views

CMMI Development V2.0 (CMMI-DEV) with SAM - Maturity Level - 3

CMMI Services V2.0 (CMMI-SVC) with SAM - Maturity Level - 3

Sample Size - People

100%

Sample Size - Projects

100%


Project Name

Organizational Training

Project Type

Organizational Project

Project Description

Provides training support and management across the OU relating to all corporate training requirements, process training, project related training and resource development based training initiatives.

Number of People

3

Location

Reston, Virginia United States

Subgroup


Project Name

Process Group

Project Type

Organizational Project

Project Description

This support function includes Process Development, Management, Improvements and CCB functions supporting the OU.

Number of People

10

Location

Reston, Virginia United States

Subgroup


Project Name

Quality Assurance

Project Type

Organizational Project

Project Description

This support function includes Quality Assurance functions supporting the OU in the form of the conducting internal audits to identify and manage dispositioning of non-conformity issues against the defined processes while also identifying improvement opportunities.

Number of People

5

Location

Reston, Virginia United States

Subgroup


Project Name

HUD Cloud Release Strategy - C&H

Project Type

OU Project

Project Description

Provide Azure Cloud Operations, Strategy, Cloud Strategy, Cloud Architecture, Security, QA/Testing, Linux & Windows Sys Admin, PowerBI, and Ad-Hoc expertise to HUD.

Number of People

13.5

Location

Washington, DC United States

Subgroup

Professional IT Services


Project Name

DMIX

Project Type

OU Project

Project Description

The SSIS team supports the DMIX program to maintain & improve health records interoperability among DoD, VA, and private sector partners.

Number of People

63

Location

Reston, VA United States

Subgroup

Software Development


Project Name

CPOC - Defense and Intel/AFPS​

Project Type

OU Project

Project Description

Provide support services in areas such as switchboard, screening and scheduling, file/record maintenance, imaging and microfilm, case assembly, telephone liaison, item level processing, and post closing to support DCSA Background Investigation Program

Number of People

665

Location

Boyers, PA United States

Subgroup

Professional IT Services


Project Name

Armstrong Research Facilities & Engineering Support Services (RF&ESS) ​SPACE

Project Type

OU Project

Project Description

The Research Facilities and Engineering Support Services (RF&ESS) contract provides support for three (3) primary areas of the Armstrong Flight Research Center (AFRC): The Dryden Aeronautical Test Range (DATR), which supports and enables flight research operations and low earth-orbiting missions​ The Research Aircraft Integration Facility (RAIF), which ensures high-fidelity flight simulations enhance the quality, quantity, and feasibility of research objectives​ The Consolidated Information Technology Center (CITC), which ensures that information technology (IT) services are designed, managed, and utilized to support AFRC priorities​​

Number of People

54

Location

, CA United States

Subgroup

Professional IT Services


Project Name

DoS STS

Project Type

OU Project

Project Description

The Service Transition Support (STS) contract is a base + four option-year service contract designed to provide software Independent Verification and Validation (IV&V), Configuration Management (CM), IT Service Management (ITSM) and Security services to the U.S. Department of State (DoS), Bureau of Consular Affairs (CA), Office of Consular Systems and Technology (CST) under General Services Administration (GSA) Contract.

Number of People

120

Location

Arlington, VA United States

Subgroup

Professional IT Services


Project Name

USDA RD​

Project Type

OU Project

Project Description

Provide supports services to the USDA RD Technical Office for the following Focus Areas (FA): • FA 1: RD Application Helpdesk Support (O&M). Provide application helpdesk support by providing Tier 1, Tier 2, and Tier 3 helpdesk providing application support, UAM, ticket management, Ticket platform/system management, IT Service Management, training, reporting, and coordination for support of new production services. • FA 2: Production Support Operations (PSO) (O&M). Support the PSO by implementing, enforcing, and maintaining separation of duties between IT development and operation efforts, keeping RD systems/applications/infrastructure running smoothly by providing production support, monitoring/dashboard, analysis, incident management, and improving standard processes/procedures. • FA 3: Sustainment Engineering Team (SET) (O&M). Support the SET by providing sustaining lifecycle support of deployed/production applications/systems, covering everything from new feature requests, bug fixes, product improvements, and process improvements, including consistency in the way the product source code is developed, tested, and managed. • FA 4: Legacy System Enhancement or Modernization Planning (DME). Support legacy system enhancement and/or modernization planning, using an Agile approach to address complex IT objectives incrementally in order to increase the likelihood of achieving workable solutions for attainment of those objectives.

Number of People

55

Location

Washington, DC United States

Subgroup

Professional IT Services


Project Name

FPAC

Project Type

OU Project

Project Description

Agile Software Development for a Release Train focusing on Conservation Desktop Support, CPDES Updates, Easement Land Management Functionality, HELC/WC Determination Tracking Tool, CART and Farmers.gov.  Does include some O&M as well.

Number of People

213

Location

Fort Collins, CO United States

Subgroup

Software Development


Project Name

KIAC - Kennedy Infrastructure, Applications & Communications

Project Type

OU Project

Project Description

The KIAC support services contract is the primary provider of infrastructure and application services, communication services and multimedia support services for the Kennedy Space Center.

Number of People

278

Location

Cape Canaveral, FL United States

Subgroup

Software Development


OU Description

The OU description includes all prime federal government software engineering and IT service management programs that fall under the various operating groups supporting its federal customers.

Relevant Sampling Factors

Type of Work: Types of work in the organizational unit includes Software Development and IT Service Management. The type of work is a relevant sampling factor based on 2 different types of work being performed; therefore, two subgroups have been identified.

Sampling Factor Values

Software Development: Programs following a software engineering lifecycle methodology to deliver application products to its customer.

Professional IT Services: Programs that provide professional IT services to federal government customers.

Subgroups

Professional IT Services

Software Development


Model View

CMMI Development V2.0 (CMMI-DEV) with SAM

Maturity Level

3
CAR
Satisfied
CM
Satisfied
DAR
Satisfied
EST
Satisfied
GOV
Satisfied
II
Satisfied
MC
Satisfied
MPM
Satisfied
OT
Satisfied
PAD
Satisfied
PCM
Satisfied
PI
Satisfied
PLAN
Satisfied
PQA
Satisfied
PR
Satisfied
RDM
Satisfied
RSK
Satisfied
SAM
Satisfied
TS
Satisfied
VV
Satisfied

Model View

CMMI Services V2.0 (CMMI-SVC) with SAM

Maturity Level

3
CAR
Satisfied
CM
Satisfied
CONT
Satisfied
DAR
Satisfied
EST
Satisfied
GOV
Satisfied
II
Satisfied
IRP
Satisfied
MC
Satisfied
MPM
Satisfied
OT
Satisfied
PAD
Satisfied
PCM
Satisfied
PLAN
Satisfied
PQA
Satisfied
PR
Satisfied
RDM
Satisfied
RSK
Satisfied
SAM
Satisfied
SDM
Satisfied
STSM
Satisfied
VV
Satisfied