CMMI Institute

« Appraisal Overview

Beijing Chenfeng Information Technology Co., Ltd (北京尘锋信息技术有限公司)

Key Account Department (大客户事业部)

Appraisal Details

Organization

Beijing Chenfeng Information Technology Co., Ltd (北京尘锋信息技术有限公司)

Organizational Unit

Key Account Department (大客户事业部)

Appraisal Team Leader

Mariana Perez-Vargas

Partner

AVANTARE

Sponsors

Yi Su

Appraisal Type

Benchmark

Last day On-site

2022/03/05

Appraisal Expiration Date

2025/03/05


Key Account Department Project Description

Organizational Unit

Key Account Department

Model or Model View

CMMI Development V2.0 (CMMI-DEV) without SAM - Maturity Level - 3

Sample Size - People

98.5%

Sample Size - Projects

85.7%


Project Name

SF1-OT

Project Type

Organizational Project

Project Description

Responsible for the organizational training management.

Number of People

1

Location

Beijing, Beijing China

Subgroup


Project Name

SF2-EPG

Project Type

Organizational Project

Project Description

Responsible for the process improvement program, and assets for the organizational unit, and analyze the organizational metrics.

Number of People

1

Location

Beijing, Beijing China

Subgroup


Project Name

SF3-CM

Project Type

Organizational Project

Project Description

Responsible of the configuration management functions for the organizational unit.

Number of People

1

Location

Beijing, Beijing China

Subgroup


Project Name

SF4-QA

Project Type

Organizational Project

Project Description

Responsible of the process and product quality assurance function for the organizational unit.

Number of People

1

Location

Beijing, Beijing China

Subgroup


Project Name

P1 - Yang Xiaofa Caring Butler System Project (YXF)

Project Type

OU Project

Project Description

Under the traditional online marketing model of the Credit Card Center of China Guangfa Bank Co., Ltd., due to the lack of social marketing system support, there are problems such as insufficient marketing tools, incomplete content support, lack of professional image certification, and inability to systematically supervise customer conversations in the process of business development. . Therefore, the Yang Xiaofa caring butler system was built to support business operations and development, empower multiple channels in the industry, and achieve customer sustainability and integrated operations.

Number of People

30

Location

Beijing, Beijing China

Subgroup

SG1


Project Name

P2 - Enterprise WeChat Customer Contact Basic Service Platform Private Cloud Phase I Project (KHLX)

Project Type

OU Project

Project Description

The SCRM system supports the operation and development of the securities business, including the following functions: attracting customers, customer management, customer group management, marketing center, risk control management, statistical analysis, and marketing SOP.

Number of People

17

Location

Beijing, Beijing China

Subgroup

SG1


Project Name

P3 - Ke‘En Dental Privatization Project (KEKQ)

Project Type

OU Project

Project Description

The SCRM system supports oral private domain operation and development, including the following functions: marketing fission, lottery turntable, mobile phone message function, group joining function, drainage link, LBS live code, WeChat group red envelope, smart form, customer group follow-up, customer journey.

Number of People

14

Location

Chengdu, Sichuan China

Subgroup

SG2


OU Description

Responsible for the development of customized SCRM products for the company's major customers. Formulate the R&D specifications, implement and optimize the project process management system. Monitor the process performance of each project. Summarize the reusable results of the projects, and analyze and collect the experience and lessons learned of the projects to improve the development quality. Is a one-stop social customer operation management solution provider based on the enterprise WeChat ecosystem. It is committed to becoming the industry's chief customer operation and management expert. Relying on the "system + talent + service" product system, it helps companies rebuild new the digital marketing model of the era promotes corporate customers to complete the digital marketing transformation and upgrading.

Relevant Sampling Factors

Type of Work: The type of work is a relevant factor. The realization of the process depends on the type of work performed.

Sampling Factor Values

JAVA: Customized development for customers based on JAVA platform

GOLANG: Customized development for customers based on GOLANG platform

Subgroups

SG1

SG2


Model View

CMMI Development V2.0 (CMMI-DEV) without SAM

Maturity Level

3
CAR
Satisfied
CM
Satisfied
DAR
Satisfied
EST
Satisfied
GOV
Satisfied
II
Satisfied
MC
Satisfied
MPM
Satisfied
OT
Satisfied
PAD
Satisfied
PCM
Satisfied
PI
Satisfied
PLAN
Satisfied
PQA
Satisfied
PR
Satisfied
RDM
Satisfied
RSK
Satisfied
TS
Satisfied
VV
Satisfied