Yorktown Systems Group
Service Delivery Contracts
Yorktown Systems Group
Service Delivery Contracts
Paul Byrnes
Integrated System Diagnostics ( ISD )
Bryan Dyer
Benchmark
2023/07/20
2026/07/20
Service Delivery Contracts
CMMI Services - Maturity Level - 3
95%
100%
*Sensitive
Organizational Project
*Sensitive
1
*Sensitive
Organizational Project
*Sensitive
3
*Sensitive
Organizational Project
*Sensitive
4
*Sensitive
OU Project
*Sensitive
12
Service Delivery Departments
*Sensitive
OU Project
*Sensitive
6
Service Delivery Departments
*Sensitive
OU Project
*Sensitive
9
Service Delivery Departments
This OU consists of all the service based departments that provide services to employees, contracts, and programs. (e.g., HR, IT)
no sampling factors: None of the standard sampling factors are relevant. All the entities come under the same organizational process umbrella, same org structure, same location, similar size (small), same type of work and customer (deliver services to internal client facing project personnel).
All service departments: Each of the departments supports services needed by client facing projects.
Service Delivery Departments