CMMI Institute

« Appraisal Overview

Alibaba Cloud Computing Ltd.

Global Technical Services

Appraisal Details

Organization

Alibaba Cloud Computing Ltd.

Organizational Unit

Global Technical Services

Appraisal Team Leader

Rayney Wong

Partner

Suzhou Nensoft Technology

Sponsors

Xin Wang

Rui Zhang

Zhuo Zhang

Appraisal Type

Benchmark

Last day On-site

2022/06/26

Appraisal Expiration Date

2025/06/26


Global Technical Services Project Description

Organizational Unit

Global Technical Services

Models or Model Views

CMMI Development V2.0 (CMMI-DEV) with SAM - Maturity Level - 5

CMMI Services V2.0 (CMMI-SVC) with SAM - Maturity Level - 5

Sample Size - People

99%

Sample Size - Projects

100%


Project Name

CM, IT

Project Type

Organizational Project

Project Description

Configuration Management Team

Number of People

9

Location

Hangzhou, Zhejiang China

Subgroup


Project Name

EPG

Project Type

Organizational Project

Project Description

Process Improvement Team

Number of People

10

Location

Hangzhou, Zhejiang China

Subgroup


Project Name

OT

Project Type

Organizational Project

Project Description

Organizational Training

Number of People

4

Location

Hangzhou, Zhejiang China

Subgroup


Project Name

QA

Project Type

Organizational Project

Project Description

Quality Assurance Team

Number of People

10

Location

Hangzhou, Zhejiang China

Subgroup


Project Name

Testers

Project Type

Organizational Project

Project Description

Testing Team

Number of People

32

Location

Hangzhou, Zhejiang China

Subgroup


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

45

Location

Hangzhou, Zhejiang China

Subgroup

Group 3 New retail and general & Development


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

69

Location

Hangzhou, Zhejiang China

Subgroup

Group 3 New retail and general & Development


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

89

Location

Hangzhou, Zhejiang China

Subgroup

Group 2 Intelligent Technology & Development


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

58

Location

Hangzhou, Zhejiang China

Subgroup

Group 1 Digital Government & Development


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

75

Location

Hangzhou, Zhejiang China

Subgroup

Group 4 Digital Government & Service


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

59

Location

Hangzhou, Zhejiang China

Subgroup

Group 4 Digital Government & Service


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

67

Location

Hangzhou, Zhejiang China

Subgroup

Group 4 Digital Government & Service


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

42

Location

Hangzhou, Zhejiang China

Subgroup

Group 5 Intelligent Technology & Service


OU Description

The Global Technical Service Department aims to use the power of cloud and data intelligence to help customers realize business value together with ecological partners through professional delivery and operation and maintenance implementation, systematic middle-office support and standardized service product capabilities. As the central hub of front-end and back-end business, it promotes cloud smart product iteration and user experience optimization on behalf of customers, and finally wins the industry's first user reputation for Alibaba Cloud.

Relevant Sampling Factors

Customer: Customer types fall into three main groups 1.Digital Government 2.Intelligent Technology 3.New retail and general

Type of Work: There are two main types of work 1.Development 2.Service

Sampling Factor Values

Digital Government: It mainly serves the Government. Provide information solutions for the Government.

Intelligent Technology: Develop intelligent technology

New retail and general: Serves retail companies and e-commerce platforms

Development: Software development projects

Service: Service type projects

Subgroups

Group 1 Digital Government & Development

Group 2 Intelligent Technology & Development

Group 3 New retail and general & Development

Group 4 Digital Government & Service

Group 5 Intelligent Technology & Service


Model View

CMMI Development V2.0 (CMMI-DEV) with SAM

Maturity Level

5
CAR
Satisfied
CM
Satisfied
DAR
Satisfied
EST
Satisfied
GOV
Satisfied
II
Satisfied
MC
Satisfied
MPM
Satisfied
OT
Satisfied
PAD
Satisfied
PCM
Satisfied
PI
Satisfied
PLAN
Satisfied
PQA
Satisfied
PR
Satisfied
RDM
Satisfied
RSK
Satisfied
SAM
Satisfied
TS
Satisfied
VV
Satisfied

Model View

CMMI Services V2.0 (CMMI-SVC) with SAM

Maturity Level

5
CAR
Satisfied
CM
Satisfied
CONT
Satisfied
DAR
Satisfied
EST
Satisfied
GOV
Satisfied
II
Satisfied
IRP
Satisfied
MC
Satisfied
MPM
Satisfied
OT
Satisfied
PAD
Satisfied
PCM
Satisfied
PLAN
Satisfied
PQA
Satisfied
PR
Satisfied
RDM
Satisfied
RSK
Satisfied
SAM
Satisfied
SDM
Satisfied
STSM
Satisfied
VV
Satisfied