CMMI Institute

« Appraisal Overview

ABM Knowledgeware Ltd

Operations and Maintenance projects

Appraisal Details

Organization

ABM Knowledgeware Ltd

Organizational Unit

Operations and Maintenance projects

Appraisal Team Leader

Mangesh Katalkar

Partner

KPMG

Sponsors

Prakash Rane

Appraisal Type

Benchmark

Last day On-site

2023/01/30

Appraisal Expiration Date

2026/01/30


Operations and Maintenance projects Project Description

Organizational Unit

Operations and Maintenance projects

Domain

CMMI Services - Maturity Level - 3

Sample Size - People

99.3%

Sample Size - Projects

100%


Project Name

SEPG

Project Type

Organizational Project

Project Description

Software Engineering Process Group establishes, maintains and enhances the Quality Management System with the project experiences. The group prepares process improvement plan which helps in continuous process improvement in the organization. The group is responsible for process definition, improvement, organization level metrics analysis, process performance baselines and models, organization level CAR activities, incremental & innovative improvements organization-wide deployment. The group is responsible for identifying, developing and improving organization level Service Offerings providing strategic directions.

Number of People

3

Location

Mumbai, Maharashtra India

Subgroup


Project Name

SQA

Project Type

Organizational Project

Project Description

SQA group is responsible for objectively conducting process audits and work product audits for work groups and support groups.

Number of People

1

Location

Mumbai, Maharashtra India

Subgroup


Project Name

Training group

Project Type

Organizational Project

Project Description

Training group is responsible for Organizational training activities. The group develops skills and knowledge of individuals so that they perform their roles effectively and efficiently.

Number of People

3

Location

Mumbai, Maharashtra India

Subgroup


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

94

Location

Mumbai, Maharashtra India

Subgroup

Operations and Maintenance Projects


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

28

Location

Mumbai, Maharashtra India

Subgroup

Operations and Maintenance Projects


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

6

Location

Patna, Bihar India

Subgroup

Operations and Maintenance Projects


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

8

Location

Dehradun, Uttarakhand India

Subgroup

Operations and Maintenance Projects


OU Description

The organizational unit is part of ABM Knowledgeware Ltd. OU scope of work includes operations and maintenance type of work of projects developed or implemented by the organization on existing and emerging technologies using latest standards and guidelines. Operations and maintenance projects covers customisation of “ABM’s Product”, “Package Implementation Solution” for e-Governance of Urban Local Bodies, Smart Cities, Govt. / Semi-Govt. Organizations and Public Sector Units. OU comprises of techno-functional team with deep domain and technical skills. Projects are database agnostic, uses BPM and Rule Engine (open source) which makes it very easy to suit to requirements of any customer.

Relevant Sampling Factors

Type of Work: Type of work includes software operations and maintenance work. Standard processes defined at organization level are implemented to execute the work across customers in order to ensure consistent outcome in quality and customer experience. (This Factor is defined ‘Relevant’ in order to follow the CAS requirement: at least one Factor should be ‘Relevant.’)

Sampling Factor Values

Operations and Maintenance work: Projects executed with focus on software operations and maintenance work covering software solution deployment, implementation, production support activities.

Subgroups

Operations and Maintenance Projects


Domains

Services

Maturity Level

3
CAR
Satisfied
CM
Satisfied
CONT
Satisfied
DAR
Satisfied
EST
Satisfied
GOV
Satisfied
II
Satisfied
IRP
Satisfied
MC
Satisfied
MPM
Satisfied
OT
Satisfied
PAD
Satisfied
PCM
Satisfied
PLAN
Satisfied
PQA
Satisfied
PR
Satisfied
RDM
Satisfied
RSK
Satisfied
SDM
Satisfied
STSM
Satisfied
VV
Satisfied