CMMI Institute

« Appraisal Overview

Ampcus Inc.

Research and Development (R&D)

Maintenance Services

Appraisal Details

Organization

Ampcus Inc.

Organizational Units

Research and Development (R&D)

Maintenance Services

Appraisal Team Leader

Satish Tumu

Partner

Concept Quality Assurance Labs

Sponsors

Samir Sankaran

Appraisal Type

Benchmark

Last day On-site

2023/03/22

Appraisal Expiration Date

2026/03/22


Research and Development (R&D) Project Description

Organizational Unit

Research and Development (R&D)

Domain

CMMI Development - Maturity Level - 3

Sample Size - People

100%

Sample Size - Projects

100%


Project Name

Software Engineering Process group (SEPG)

Project Type

Organizational Project

Project Description

Number of People

2

Location

Chantilly, Virginia United States

Subgroup


Project Name

Process Quality Assurance Group (Internal audit)

Project Type

Organizational Project

Project Description

Number of People

1

Location

Chantilly, Virginia United States

Subgroup


Project Name

Organizational Training Group

Project Type

Organizational Project

Project Description

Number of People

1

Location

Chantilly, Virginia United States

Subgroup


Project Name

HighScope Learning Management System (LMS) modernizing its Education and Assessment tool applications

Project Type

OU Project

Project Description

Number of People

7

Location

Chantilly, Virginia United States

Subgroup

R&D Development at Ampcus


OU Description

The Research and Development (R&D) Operational Unit (OU) of Ampcus Inc. (Ampcus) is focused on ensuring that solutions (products) are developed by integrating functional expertise with subject matter expertise and best-in-class technology stack that can be deployed within a cloud or a hybrid or on-premise model. This R&D OU of Ampcus ensures that we apply open source tool stack or Commercial-off-the-Shelf (COTS) not for resale (NFR), as needed and develop and test a prototype. This unit develops specific knowledge based Videos to empower the Ampcus salesforce and the Ampcus customers to benefit from the developed prototypes. This R&D OU team of Ampcus explores the emerging technologies, and open source technologies including but not limited to Artificial Intelligence (AI), Robotics Process Automation (RPA), Machine Learning (ML), etc. This OU strives to become an industry leader in R&D. This OU works closely with Industry Software Vendor partners, Universities and Customers, on an as-needed basis. Responsible for the development of software products, to undertake software development and testing. Responsible for product and solutions development prototypes.

Relevant Sampling Factors

Type of Work: Software applications development

Sampling Factor Values

DEVP: Software Development

Subgroups

R&D Development at Ampcus


Domains

Development

Maturity Level

3
CAR
Satisfied
CM
Satisfied
DAR
Satisfied
EST
Satisfied
GOV
Satisfied
II
Satisfied
MC
Satisfied
MPM
Satisfied
OT
Satisfied
PAD
Satisfied
PCM
Satisfied
PI
Satisfied
PLAN
Satisfied
PQA
Satisfied
PR
Satisfied
RDM
Satisfied
RSK
Satisfied
TS
Satisfied
VV
Satisfied

Maintenance Services Project Description

Organizational Unit

Maintenance Services

Domain

CMMI Services - Maturity Level - 3

Sample Size - People

100%

Sample Size - Projects

100%


Project Name

Software Engineering Process group (SEPG)

Project Type

Organizational Project

Project Description

Number of People

2

Location

Chantilly, Virginia United States

Subgroup


Project Name

Process Quality Assurance Group (Internal audit)

Project Type

Organizational Project

Project Description

Number of People

1

Location

Chantilly, Virginia United States

Subgroup


Project Name

Organizational Training Group

Project Type

Organizational Project

Project Description

Number of People

1

Location

Chantilly, Virginia United States

Subgroup


Project Name

Service Continuity Group

Project Type

Organizational Project

Project Description

Number of People

1

Location

Chantilly, Virginia United States

Subgroup


Project Name

Strategic Service Management Group

Project Type

Organizational Project

Project Description

Number of People

1

Location

Chantilly, Virginia United States

Subgroup


Project Name

WBENC

Project Type

OU Project

Project Description

Number of People

5

Location

Chantilly, Virginia United States

Subgroup

IT Maintenance and Support at Ampcus


OU Description

The Maintenance Services (MS) Operational Unit (OU) of Ampcus Inc. (Ampcus) is focused on supporting the internal and external customers of Ampcus with the best-in-class services through a common helpdesk approach, so that all tickets depending on the complexity of the ticket including VIP tickets are attended and addressed based on the severity. Ampcus applies state of the art SecDevOps framework. Ampcus Helpdesk Portal is applied and managed successfully by this OU. The technologies applied in this OU has increased efficiencies and responsiveness. Responsible for the POST development of software product with integration management support, patches, upgrade and enhancement support including helpdesk.

Relevant Sampling Factors

Type of Work: IT Maintenance and Services

Sampling Factor Values

MAIN: IT applications maintenance and support

Subgroups

IT Maintenance and Support at Ampcus


Domains

Services

Maturity Level

3
CAR
Satisfied
CM
Satisfied
CONT
Satisfied
DAR
Satisfied
EST
Satisfied
GOV
Satisfied
II
Satisfied
IRP
Satisfied
MC
Satisfied
MPM
Satisfied
OT
Satisfied
PAD
Satisfied
PCM
Satisfied
PLAN
Satisfied
PQA
Satisfied
PR
Satisfied
RDM
Satisfied
RSK
Satisfied
SDM
Satisfied
STSM
Satisfied
VV
Satisfied