CMMI Institute

« Appraisal Overview

Arceus Infotech Pvt. Ltd.

IT based Administrative Support Services

Appraisal Details

Organization

Arceus Infotech Pvt. Ltd.

Organizational Unit

IT based Administrative Support Services

Appraisal Team Leader

Kosha Desai

Partner

Cunix Infotech

Sponsors

Rahul Dhanuka

Appraisal Type

Benchmark

Last day On-site

2023/10/23

Appraisal Expiration Date

2026/10/23


IT based Administrative Support Services Project Description

Organizational Unit

IT based Administrative Support Services

Domain

CMMI Services - Maturity Level - 3

Sample Size - People

99.2%

Sample Size - Projects

87.5%


Project Name

*Sensitive

Project Type

Organizational Project

Project Description

*Sensitive

Number of People

2

Location

Subgroup


Project Name

*Sensitive

Project Type

Organizational Project

Project Description

*Sensitive

Number of People

2

Location

Subgroup


Project Name

*Sensitive

Project Type

Organizational Project

Project Description

*Sensitive

Number of People

2

Location

Subgroup


Project Name

*Sensitive

Project Type

Organizational Project

Project Description

*Sensitive

Number of People

4

Location

Subgroup


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

250

Location

Subgroup

Call Center Operation


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

12

Location

Subgroup

Call Center Operation


Project Name

*Sensitive

Project Type

OU Project

Project Description

*Sensitive

Number of People

203

Location

Subgroup

Technical Manpower


Project Name

*Sensitive

Project Type

Organizational Project

Project Description

*Sensitive

Number of People

1

Location

Subgroup


OU Description

IT-based administrative support services for the public sector units including the Electricity Boards, Public Welfare Schemes and Workers Welfare Board. The IT Services include the support of Call centre services, Grievance redressal services and IVR-based services on behalf of the respective government departments/boards. Technical Support of Software and IT Infrastructure.

Relevant Sampling Factors

Type of Work: Call Center Operation Arceus is operating call centres in Mumbai & Bhopal, where direct State wide citizen grievance handling is managed and IT related problem-solving statistics uploaded to various government portals. Technical Manpower Arceus is a key provider of manpower for government projects. Arceus places technical manpower at the government offices.

Sampling Factor Values

Call Center Operation: Arceus is operating call centres in Mumbai & Bhopal, where direct State wide citizen grievance handling is managed and problem-solving statistics uploaded to various government portals.

Technical Manpower: Arceus is a key provider of manpower for government projects. Arceus places technical manpower at the government offices.

Subgroups

Call Center Operation

Technical Manpower


Domains

Services

Maturity Level

3
CAR
Satisfied
CM
Satisfied
CONT
Satisfied
DAR
Satisfied
EST
Satisfied
GOV
Satisfied
II
Satisfied
IRP
Satisfied
MC
Satisfied
MPM
Satisfied
OT
Satisfied
PAD
Satisfied
PCM
Satisfied
PLAN
Satisfied
PQA
Satisfied
PR
Satisfied
RDM
Satisfied
RSK
Satisfied
SAM
L3 Satisfied
SDM
Satisfied
STSM
Satisfied
VV
Satisfied