Zensar Technologies Ltd.
Application and Infrastructure Support Services
Zensar Technologies Ltd.
Application and Infrastructure Support Services
Rajarshi Kumar Das
Qminds Consulting Global
Vijayasimha Alilughatta
Benchmark
2024/03/19
2027/03/19
Application and Infrastructure Support Services
CMMI Services - Maturity Level - 5
94.2%
81.8%
Quality Assurance team
Organizational Project
6
Training Team
Organizational Project
4
Process & Metrics group
Organizational Project
5
BCMS core team and IT team
Organizational Project
4
Strategy and Service management
Organizational Project
3
*Sensitive
OU Project
*Sensitive
30
Support and Small Enhancements
*Sensitive
OU Project
*Sensitive
30
Infrastructure Management
*Sensitive
OU Project
*Sensitive
20
Infrastructure Management
*Sensitive
OU Project
*Sensitive
15
Infrastructure Management
*Sensitive
OU Project
*Sensitive
35
Annual Support Management
*Sensitive
OU Project
*Sensitive
15
Annual Support Management
The organization unit provides services like Incident Management, Change Management, Problem Management and Monitoring Services
Type of Work: The type of service may differ: Support and Small Enhancements, Infrastructure Management, Annual Support Management
Support and Small Enhancements: Along with ticket based support there are minor project work / changes
Infrastructure Management: End to end infrastructure support
Annual Support Management: Annual support and maintenance contract
Annual Support Management
Infrastructure Management
Support and Small Enhancements