CMMI Institute

« Appraisal Overview

ALLIED MISSION GROUP LLC

IT Operations & Maintenance Services

Appraisal Details

Organization

ALLIED MISSION GROUP LLC

Organizational Unit

IT Operations & Maintenance Services

Appraisal Team Leader

Devi Prasad

Partner

Concept Quality Assurance Labs

Sponsors

Jay Kalath

Appraisal Type

Benchmark

Last day On-site

2024/03/08

Appraisal Expiration Date

2027/03/08


IT Operations & Maintenance Services Project Description

Organizational Unit

IT Operations & Maintenance Services

Domain

CMMI Services - Maturity Level - 3

Sample Size - People

100%

Sample Size - Projects

100%


Project Name

Organizational Process Group

Project Type

Organizational Project

Project Description

Number of People

2

Location

Subgroup


Project Name

Organizational Training Group

Project Type

Organizational Project

Project Description

Number of People

1

Location

Subgroup


Project Name

Process Audit Group

Project Type

Organizational Project

Project Description

Number of People

1

Location

Subgroup


Project Name

Service Continuity Group

Project Type

Organizational Project

Project Description

Number of People

1

Location

Subgroup


Project Name

Strategic Service Management

Project Type

Organizational Project

Project Description

Number of People

1

Location

Subgroup


Project Name

TSA Mobile O&M Services

Project Type

OU Project

Project Description

Number of People

5

Location

Subgroup

IT Operations & Maintenance Services


Project Name

TSA OS - Operations & Maintenance Services

Project Type

OU Project

Project Description

Number of People

6

Location

Subgroup

IT Operations & Maintenance Services


OU Description

IT Operations & Maintenance Services Organizational Unit provides technology and management consulting with particular emphasis on IT Support Services, IT Strategy, Business Analytics, Enterprise Architecture and Software Development and Technology Operations. These services cover enterprise IT systems that are either cloud-based, private datacenter based, or consisting of both environments through a hybrid approach. These services are provide to our clients in federal government with a focus on security agencies such as DHS and its components, Department of State, and military customers

Relevant Sampling Factors

Type of Work: The projects in OU are of Software Application Maintenance & Support.

Sampling Factor Values

Operation & Maintenance: Operation and Maintenance consists of maintenance of existing IT system for which the team is making medium or minor enhancements, fixing defects, solving incidents and user support.

Subgroups

IT Operations & Maintenance Services


Domains

Services

Maturity Level

3
CAR
Satisfied
CM
Satisfied
CONT
Satisfied
DAR
Satisfied
EST
Satisfied
GOV
Satisfied
II
Satisfied
IRP
Satisfied
MC
Satisfied
MPM
Satisfied
OT
Satisfied
PAD
Satisfied
PCM
Satisfied
PLAN
Satisfied
PQA
Satisfied
PR
Satisfied
RDM
Satisfied
RSK
Satisfied
SDM
Satisfied
STSM
Satisfied
VV
Satisfied