AVASO Tech Private Limited
Global Service Center: Managed IT Services
AVASO Tech Private Limited
Global Service Center: Managed IT Services
Kamlesh Kothari
PCA Global Services
Anil Kumar Sharma
Benchmark
2024/05/31
2027/05/31
Global Service Center: Managed IT Services
CMMI Services - Maturity Level - 3
100%
100%
*Sensitive
Organizational Project
*Sensitive
4
*Sensitive
Organizational Project
*Sensitive
4
*Sensitive
Organizational Project
*Sensitive
3
*Sensitive
Organizational Project
*Sensitive
4
*Sensitive
OU Project
*Sensitive
11
Sub Group 1 - End User Computing Services
*Sensitive
OU Project
*Sensitive
12
Sub Group 2 - Smart Hand Support
*Sensitive
OU Project
*Sensitive
13
Sub Group 3 - System Administration Services
*Sensitive
OU Project
*Sensitive
4
Bengaluru, Karnataka India
Sub Group 1 - End User Computing Services
OU is involved in offering Helpdesk Services covering End User Computing, Network Services, System Administration Services ensuring all support requests are handled promptly, and efficiently as per established SLAs and procedures. These services are executed from Mohali and Bengaluru Centres.
Type of Work: There are different types services in scope and they have their service delivery approach defined depending on the services offered. Hence this was considered as a critical factor.
End-User Computing Services: This includes resolving technical issues by providing on-site dedicated and field dispatch service technicians performing onsite campus incident resolution and service request fulfilment.
Smart Hand Support: This includes network services such as Smart/Remote Hand Support, Staging Services, IOR Services, Hardware Recovery Services.
System Administration Services: This includes supporting asset administration and maintenance processes.
Sub Group 1 - End User Computing Services
Sub Group 2 - Smart Hand Support
Sub Group 3 - System Administration Services