CMMI Institute

« Appraisal Overview

Arctic Information Technology, Inc

Managed Services

Appraisal Details

Organization

Arctic Information Technology, Inc

Organizational Unit

Managed Services

Appraisal Team Leader

Susanna Krishnappa

Partner

CommandTec

Sponsors

Tom Mercer

Appraisal Type

Benchmark

Last day On-site

2024/06/26

Appraisal Expiration Date

2027/06/26


Managed Services Project Description

Organizational Unit

Managed Services

Domain

CMMI Services - Maturity Level - 2

Sample Size - People

82.9%

Sample Size - Projects

100%


Project Name

Corporate Operations

Project Type

Organizational Project

Project Description

Number of People

3

Location

Subgroup


Project Name

National Park Service Recreation Business Management System

Project Type

OU Project

Project Description

Number of People

25

Location

Subgroup

Service Subgroup


OU Description

The Managed Services organization unit is primarily focused on operational and maintenance activities (i.e., Ongoing Services) delivering post-implementation/migration services and support. This unit provides support for clients’ infrastructure and systems as well as business application support and application enhancements.

Relevant Sampling Factors

Type of Work: Service Delivery

Sampling Factor Values

Service Delivery: Operational and maintenance activities

Subgroups

Service Subgroup


Domains

Services

Maturity Level

2
CAR
Satisfied
CM
Satisfied
CONT
Satisfied
DAR
Satisfied
EST
Satisfied
GOV
Satisfied
II
Satisfied
IRP
Satisfied
MC
Satisfied
MPM
Satisfied
OT
Satisfied
PAD
Satisfied
PCM
Satisfied
PLAN
Satisfied
PQA
Satisfied
PR
Satisfied
RDM
Satisfied
RSK
Satisfied
SDM
Satisfied
STSM
Satisfied
VV
Satisfied