American Smart Systems & Networks Ltda (AS•NET).
Projects ,Help Desk and Operation Desk (Proyectos, Mesa de Ayuda y Mesa de Operaciones)
Projects ,Help Desk and Operation Desk (Proyectos, Mesa de Ayuda y Mesa de Operaciones)
American Smart Systems & Networks Ltda (AS•NET).
Projects ,Help Desk and Operation Desk (Proyectos, Mesa de Ayuda y Mesa de Operaciones)
Marcelo Fabian Amadio
Procesix
Juliana Rodriguez
Benchmark
2024/07/19
2027/07/19
Projects ,Help Desk and Operation Desk
CMMI Development, Services - Maturity Level - 3
71.4%
66.7%
Quality and Processes
Organizational Project
2
HR
Organizational Project
2
High Management
Organizational Project
2
Information Security
Organizational Project
2
AS207501
OU Project
12
Complete
Support and Maintenance
OU Project
2
Services
The Projects, Help Desk and Operation Desk division is in charge of the planning, execution, monitoring and control, and closure of the different types of projects and services that are contracted by public and private sector clients. This area is in charge of selecting a project manager who defines the necessary resources for the project according to the profiles presented in the offer. The software factory manager defines the strategy for planning and approaching the project, the assigned project manager prepares the Project Plan, the Schedule, scope, Risk Matrix and other inputs. The activities are started according to the deliverables, the project manager reports the billing milestones, performs periodic monitoring of project execution and quality assurance processes until project closure and reports periodically to the software factory manager.
Type of Work: Work is divided into : Proyects covering all development life cycle and services, and stand alone services
Projects: Complete projects, following all development and services processes
Services: Help Desk and Operation Desk
Complete
Services