CMMI Institute

Capability Counts 2020

21 April & 22 April, 2020

Crystal City, , VA

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Error Management and Process Performances: A Safe Bet

April 21

2:30 PM - 3:05 PM


CMMI2.0 clearly define a path for managing process performances connected with business goals and by actively involve management; the triad of fire (MPM+PCM+GOV) is the evidence. We explain how a quantitative approach in error detection process can offer a safe path to link business goals to process performances. Rework is the most important cause of uncertainty in the IT industry; it greatly impacts organizations performances. Rework must be managed by using a quantitative approach not just limited to measure, but also predicting outcomes and making a trade-off between benefits and costs. We present a staged path to be successful in improving performances by controlling and reducing rework

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