Error Management and Process Performances: A Safe Bet April 21 4/21/2020 2:30:00 PM 4/21/2020 3:05:00 PM 2:30 PM - 3:05 PM CMMI2.0 clearly define a path for managing process performances connected with business goals and by actively involve management; the triad of fire (MPM+PCM+GOV) is the evidence. We explain how a quantitative approach in error detection process can offer a safe path to link business goals to process performances. Rework is the most important cause of uncertainty in the IT industry; it greatly impacts organizations performances. Rework must be managed by using a quantitative approach not just limited to measure, but also predicting outcomes and making a trade-off between benefits and costs. We present a staged path to be successful in improving performances by controlling and reducing rework