Speaker Profile
John Haller, VP Compliance and Quality
ACET
About
Mr. Haller is Vice President of Compliance and Quality at Adams Communication & Engineering Technology, Inc., a mid-tier U.S. Government defense contractor. In this role, he is responsible for ACET’s integrated service delivery methods, process effectiveness, quality assurance, Microsoft SharePoint infrastructure, and performance improvement initiatives. Previously, John was the VP of Capture and Proposal Services within ACET and prior to that, developed ACET’s bid and proposal, and program management office processes and infrastructure. John also spent two decades in satellite and long haul fiber optic communications. He received his MSEE from West Virginia University.
SPEAKER PRESENTATION
Conference Track: Performance Management
A key factor of CMMI v2.x is the recognition that the benefits of CMMI best practices can be demonstrated through performance improvement. At the Capability Counts Conference in 2019, there was discussion around how these benefits might be demonstrated through the Performance Report and other appraisal outputs. One Government Contractor decided to utilize its existing ISO 9001 scheduled functional audit of its service delivery function to establish a baseline against which to demonstrate performance improvement. This presentation reviews the baseline assessment, plans, and performance improvements achieved over the period between the internal audit and the CMMI appraisal.
Conference Track: Methodology Integration
In addition to CMMI practices, other foundational standards also offer resources to guide improvement in order to elevate and optimize performance. In this presentation, we will examine how one company utilized ISO 9000 and ISO 20000 to on its road to a successful CMMI v1.3 appraisal for Services. With that context, we will look at how this company integrates ISO 9001, ISO 14001, ISO 20000-1, ISO 27001, the PMBoKTM, ITIL®, and CMMI v2.x into an integrated performance improvement approach to service delivery excellence in the Government contractor space.