Wael Philops is a Quality Assurance and Process Improvement Manager with 20+ years of management and software engineering experience. He is one of the very few experts in his field in the MENA region. He has knowledge of quality assurance activities including audits, recommending and implementing corrective actions, providing accurate documentation of statistical reports and ensuring overall compliance. He has demonstrated excellence in communication skills with various levels of management, regulators, board members and suppliers. He heads a number of committees. These include the SEPG, Risk committees and others, in addition to managing customer satisfaction.