CMMI Institute

Building Service Excellence

Building Course

Build capability in delivering and managing services through this course designed to be taken after the Foundations of Capability course.

What will I learn in this course?

  • Locate information in the CMMI model related to best practices in delivering and managing services.
  • Use the CMMI Services domain to effectively assess, improve, and sustain process capability and performance.

Who should take this course?

This course is intended for anyone interested in improving business performance.

What do I get from this course?

  • Certificate of Completion
  • Prerequisite for serving on a CMMI Appraisal Team for Services Domain appraisals only.

What do I need for this course?

Each student is required to have taken Foundations of Capability before taking this course. This course is composed of lectures and class exercise with time allotted for participant questions and discussion. The format of the course requires that students actively participate throughout the duration of the course without missing any class time.

This course cannot be used as a prerequisite for any advanced CMMI training course.

Price Varies Building Course

1 Day Time Commitment

When is the next course?

  • Virtual, via Zoom
    10 January, 2025 10 January, 2025 10-10 January, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details

  • ,
    15 January, 2025 15 January, 2025 15-15 January, 2025

    Building Service Excellence

    Instructor: KMS Enterprises

    $525.00

    Building Service Excellence is a 1-day course that follows the prerequisite Foundations of Capability course. This is an introductory course that provides an overview of the services practices of the model. Attendees will use a set of learning objectives and “real world” exercises to gain an understanding of the services view and the business value that it provides. This course is conducted virtually via Zoom and all attendees must have audio and video capability for the duration of the class.

    Event Details

  • 1208 RIVER DR APT 301 MELBOURNE, FL 32901
    16 January, 2025 16 January, 2025 16-16 January, 2025

    Building Service Excellence

    Instructor: Integrated System Diagnostics ( ISD )

    $525.00

    End of 2024 special!! 10% off list! ISD is the oldest serving Partner, having been established in 1994 as a spin-off from the Software Engineering Institute. Building Service Excellence is a follow-on course to build your skills in the service delivery domain. Foundations of Capability is a pre-requisite to registering for this class. This one-day class includes all materials, 30-day online model viewer access. Virtual delivery. Join ISD, the most experienced CMMI Partner.

    Event Details

  • ,
    23 January, 2025 23 January, 2025 23-23 January, 2025

    Building Service Excellence

    Instructor: W R Systems, Ltd.

    $650.00

    The Building Service Excellence course, taught by W.R. Systems, Ltd., an Engineering Services Company, with over 15 years of experience using CMMI in engineering and service management/service delivery projects, builds on the Foundations course. It provides instruction on how to use CMMI Service to build capability in providing service management and service delivery through a detailed view of the domain’s practice areas. It is geared to individuals/teams who are interested in improving business performance and who want to effectively assess, improve, and sustain process capability. Successful completion of this course, along with the Foundations of Capability course and the CMMI Associate exam allows the individual to participate as a CMMI-SVC Appraisal Team Member. This course may be taken immediately following the 2-day Foundations of Capability course

    Event Details

  • ,
    6 February, 2025 6 February, 2025 6-6 February, 2025

    Building Service Excellence

    Instructor: Excellence In Measurement Technology

    $600.00

    Excellence in Measurement Technology are pleased to offer this virtual online offering of the CMMI Institute Building Service Excellence course. This follows on from the introductory “Foundations of Capability” course. In this course, you will learn how the CMMI can be used to build capability in the area of service delivery and management. The course will show how the core material introduced in the Foundations course can be interpreted for service delivery activities and introduces additional model content specifically targeted at the services domain.

    Event Details

  • Virtual, via Zoom
    21 February, 2025 21 February, 2025 21-21 February, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details

  • Virtual, via Zoom
    7 March, 2025 7 March, 2025 7-7 March, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details

  • ,
    13 March, 2025 13 March, 2025 13-13 March, 2025

    Building Service Excellence

    Instructor: Excellence In Measurement Technology

    $600.00

    Excellence in Measurement Technology operates worldwide and we have extensive experience of working in a range of business sectors and cultures. Our consultants have wide ranging experience in software development, project management, service management, acquisition and outsourcing, and can apply practical knowledge of what works for you and your organization to address your specific needs.

    Event Details

  • Virtual, via Zoom
    4 April, 2025 4 April, 2025 4-4 April, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details

  • ,
    10 April, 2025 10 April, 2025 10-10 April, 2025

    Building Service Excellence

    Instructor: Excellence In Measurement Technology

    $600.00

    Excellence in Measurement Technology are pleased to offer this virtual online offering of the CMMI Institute Building Service Excellence course. This follows on from the introductory “Foundations of Capability” course. In this course, you will learn how the CMMI can be used to build capability in the area of service delivery and management. The course will show how the core material introduced in the Foundations course can be interpreted for service delivery activities and introduces additional model content specifically targeted at the services domain.

    Event Details

  • Virtual, via Zoom
    18 April, 2025 18 April, 2025 18-18 April, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details

  • Virtual, via Zoom
    16 May, 2025 16 May, 2025 16-16 May, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details

  • Virtual, via Zoom
    6 June, 2025 6 June, 2025 6-6 June, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details

  • Virtual, via Zoom
    3 July, 2025 3 July, 2025 3-3 July, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details