CMMI Institute

CMMI Partners

Our Partners are licensed to deliver authentic services through highly trained and certified individuals.

Our Commitment to Quality

We are committed to value-centered behaviors that ensure our decision-making is driven by the best interest of those adopting CMMI. Our efforts at ISACA are enabled by our culture of quality realized through our mission, vision, and values.

Our Mission and Vision

Our Mission and Vision

We aim to make the world work better.

The global leader in the elevation of organizational performance, the Institute provides models, appraisals, training, certification, and consulting for every company, non-profit, government, or region committed to excellence.


Our Values and Ethical Promise

Accountable

We stand behind the work we do and the contributions we make. This is the cornerstone of our success.

Authentic

We operate with honesty, integrity, and the highest level of professionalism in everything we do. Trust and respect is our operational foundation.

Innovative

We thrive on being creative and innovative. We are empowered to make decisions and take measured risks at all levels of the organization.

One

We care deeply about people and recognize that employees, partners, and customers are our extended family who we must support and nurture.

Dedicated

We are unfailingly passionate about ISACA. We are dedicated to maximizing its influence and impact globally. We are committed to lifelong learning as part of our professional growth.

As part of ISACA’s commitment to quality we:

  • Maintain ethical, value-based relationships (ISACA business is conducted in compliance with applicable agreements, policies, and the ISACA Code of Professional Conduct).
  • Ensure procedures are in place that adequately define the expectations for work that supports or directly affects service delivery, training, and certification.
  • Train employees to take personal responsibility for continuously improving performance to understand, fulfill, and exceed customer needs and expectations.
  • Ensure that ISACA CMMI Licensed Partners and Partner-sponsored Certified Individuals have the appropriate education, training, skills, and experience to carry out their work competently and in accordance with agreements and policies.
  • Manage data and documentation to ensure data confidentiality, safety, and integrity. Provide effective oversight of partner licenses and service delivery.
  • At ISACA quality is reinforced through comprehensive reviews of all course and appraisal deliveries. Our performance is regularly reviewed to ensure that our conduct meets the high expectations of quality that we hold for our customers and stakeholders.

Ethics and Compliance

The Ethics and Compliance office is dedicated to upholding the standard of excellence by establishing and communicating guidelines and expectations for our work and the licensed work of our Partners and certified professionals.

  • Code of Professional Conduct for Licensed Services

    The Code of Professional Conduct (CoPC) defines appropriate standards of professional conduct for ISACA employees, certified individuals, certification candidates, and Partners. All organizations and individuals who provide our products or services must agree to uphold the standards outlined in the CoPC by acting with honesty, integrity, and fairness, and without actual or apparent conflict of interest. To learn more about the CoPC and commit to the CoPC, submit your request here.

  • Reporting Code of Professional Conduct Violations

    Your concerns about ethical behavior and quality are important to us. If you are aware of illegal, unethical, or quality-compromising behavior, please report it immediately to the Ethics and Compliance office by submitting your request here. The Ethics and Compliance manager will respond to your email, send you a Request of Professional Conduct (CoPC) Review form, and carefully review your submission.

  • Conflict of Interest

    A Conflict of Interest is when two or more competing priorities, loyalties, or commitments compromise ISACA employees’, Certified Individuals’ and Licensed Partners’ objectivity. ISACA is interested in helping you to manage conflicts of interest. If you have a real or perceived conflict of interest you can seek Preventive Clarification or submit a Conflict of Interest Disclosure.

    Preventive Clarification
    When considering taking an action that might be construed as a conflict of interest or other Code of Professional Conduct violation, ask for clarification by submitting your request here.

    Conflict of Interest Disclosure
    When a situation involving a conflict of interest is inherent or cannot be avoided, disclose the conflict to the affected parties by submitting your request here for a Conflict of Interest Disclosure form. 

  • Certification Agreement

    ISACA grants certifications to individuals who demonstrate proficiency in a specific set of skills, abilities and knowledge relative to a particular technology area. Visit the Certifications page for more information about all of our Certifications.

    This Certification Program Agreement (“Agreement”) is an agreement between individuals who are seeking certification, or who have earned certification, from ISACA. The terms and conditions of this Agreement apply to (a) any ISACA CMMI Certifications or Authorizations that individuals may have attained, and (b) an individual’s participation in ISACA's CMMI Certification Program, including access and use of any CMMI  Certification Program benefit, CMMI Certification Credential, or any CMMI Certification Logo that is made available as part of the Program. For more information about the Certification Program Agreement, please submit your request here.

  • Intellectual Property

    ISACA respects the intellectual property (IP) rights of others and endeavors to comply with all applicable US laws regarding intellectual property. We have posted this Intellectual Property Statement to inform you of our practices regarding the intellectual property found on our websites. All writings, works of authorship, technology, inventions, discoveries, ideas and other work product of any nature that are created, prepared, produced, authored, edited, amended, conceived or reduced to practice by ISACA employees individually or jointly with others during their term of employment by ISACA, regardless of where the work is performed or whose equipment or other resources are used, are the intellectual property of ISACA. ISACA is the sole and exclusive property owner of all work products. ISACA manages “Intellectual Property Rights” through Partner Licensing, Professional Certifications, and requests for Permission to use or reference such IP; see Permission below.

    Working with ISACA

    All work done in collaboration with independent contractors and volunteers, that results in creating work products consisting of copyrightable subject matter, is “work made for hire” as defined in the Copyright Act of 1976 (17 U.S.C. § 101), and such copyrights are therefore owned by ISACA.

    If you wish to collaborate with ISACA, please contact info@cmmiinstitute.com, to learn how projects are managed.

  • Permission

    If you wish to use the ISACA name, intellectual property, trademarks, logos, or service marks that are associated with CMMI or ISACA, you must obtain written permission from ISACA. You may seek permission by submitting a Permission Request Form.

  • Quality Policies

    ISACA, in the administration of the licensed product suites, will establish policies related to training, certification, and the delivery of official CMMI services. New policies will be provided to the respective parties, and will be posted to the policies page.

    View Policies