FULL EVENT DESCRIPTION

CMMI® V2.0 BUILDING SERVICE EXCELLENCE COURSE.  This one day virtual course will teach you how to build capability in services.  Most of the one day courses are scheduled on the calendar to follow the “CMMI 2.0 FOUNDATIONS AND CAPABILITY COURSE”.  The course is intended for service team members and anyone interested in improving business performance.

Objectives taught:

• Locate information in the CMMI model related to best practices in services.
• Use the CMMI Services 2.0 view to effectively assess, improve, and sustain process capability and performance.

The student will receive:

• A Certificate of Completion.
• A prerequisite for serving on a CMMI Appraisal Team.
• A prerequisite for any advanced CMMI training course.
• CMMI V2.0 online Model Viewer access for 30 days ($150 value). Bring a laptop or tablet. 
• Electronic copy of the CMMI model and student slides.