1. Friday


    October, 2020

  2. to
  3. Friday


    October, 2020


Building Service Excellence


Virtual Course Online 16430 Oak Hill Rd Online, Maryland United States

Date & Time

Friday October 16, 2020
Friday October 16, 2020
Friday October 16, 2020 - Friday October 16, 2020


Full Event Description


CMMI® V2.0 BUILDING SERVICE EXCELLENCE COURSE.  This one day virtual course will teach you how to build capability in services.  Most of the one day courses are scheduled on the calendar to follow the “CMMI 2.0 FOUNDATIONS AND CAPABILITY COURSE”.  The course is intended for service team members and anyone interested in improving business performance.

Objectives taught:
  • Locate information in the CMMI model related to best practices in services.
  • Use the CMMI Services 2.0 view to effectively assess, improve, and sustain process capability and performance.
The student will receive:
  • A Certificate of Completion.
  • A prerequisite for serving on a CMMI Appraisal Team.
  • A prerequisite for any advanced CMMI training course.
  • CMMI V2.0 online Model Viewer access for 30 days ($150 value). Bring a laptop or tablet. 
  • Electronic copy of the CMMI model and student slides.

Event Organizer

Steel Toad Consulting

Refund Policy

Please contact us SteelToadConsulting.com to reschedule if cancellation of attendance on a specific date is necessary. We will work our best to reschedule our clients into other class sessions. training@steeltoadconsulting.com