CMMI V2.0 Applied to Non-IT Managed Services
11:10 AM - 11:45 AM
CMMI for Services provides organizations guidance for managing and improving services they deliver to both internal and external customers. The application of CMMI v1.3 and v2.0 works especially well when applying to IT Service Management (ITSM) programs. This presentation will describe the application of CMMI, and specifically CMMI v2.0 to non-IT managed services programs. Examples such as investigation services and maintenance services of non-IT systems will be discussed along with benefits and challenges of applying CMMI v2.0 to non-IT managed service delivery and improvement.