We use cookies to better understand the activities and interests of our users through technologies like Google Analytics and Crazy Egg to improve user's experience on our site. Please click 'Accept Cookies' to let us know you're okay with our use of cookies.

CMMI Institute

Capability Counts 2019

30 April & 1 May, 2019

Reston, VA

Register Now

CMMI V2.0 Applied to Non-IT Managed Services

April 30

11:10 AM - 11:45 AM

CMMI for Services provides organizations guidance for managing and improving services they deliver to both internal and external customers. The application of CMMI v1.3 and v2.0 works especially well when applying to IT Service Management (ITSM) programs. This presentation will describe the application of CMMI, and specifically CMMI v2.0 to non-IT managed services programs. Examples such as investigation services and maintenance services of non-IT systems will be discussed along with benefits and challenges of applying CMMI v2.0 to non-IT managed service delivery and improvement.