Effective Usage of In-Process Controls in Projects
3:30 PM - 4:05 PM
The quality of services is measured by a set of metrics at various frequency intervals (mostly monthly), as per process. This periodic measurement will not yield the desired end measure and may not meet the given targets when constraints are introduced during process execution. This session will introduce our approach, a real-time process control that deployed on various service models and monitored for one and half years. The project's productivity in terms of utilization, increased by 10% (Y-o-Y). This approach of in-process controlling, referred to as a lead measure, helped the projects in achieving a significant improvement/benchmark of services performance and meeting the customer-given targets.