Aman is the Client Services Excellence Leader with over 23+ years of experience primarily in the area of IT delivery transformation, enterprise agile transformation, DevOps, lean operating model, large program management, global delivery model, quality management, process consulting and value framework. He is currently driving quality transformation with a focus on client centricity, modernization, and proactivity for a portfolio of GBS services.
Conference Track: Improving Quality with CMMI
IBM is expected to renew its Enterprise CMMI Certification on mid 2019 and we would like to share with you the focus of our quality transformation journey and how we are taking benefit from CMMI v2.0 adoption. We have been driving a client centric, end-to-end and differentiated approach towards enhanced value delivery, reduced risks and increased client satisfaction. With this perspective we are leveraging consistency on our high process maturity and getting positive outcomes from our innovation initiatives, such as NPS score integration with delivery process and Cognitive tools adoption. Key takeaways - End-to-End quality transformation on a large scale- CMMI v2.0 framework leveraging transformation - Integration of NPS score on delivery process- Cognitive tools applied on high maturity infrastructure and education needs