Jennifer Attanasi is a Lead Associate at Booz Allen Hamilton. She has been working with various Process Performance initiatives for 10+ years in the areas of Measurement and Analysis and data analytics. She currently leads Performance Analytics tasks for Booz Allen's Corporate Quality Office. She previously presented at the Capability Counts 2016, 2017, and 2018 conferences and at the 2016 ASQ Service Quality Division conference.
Conference Track: Managing Your Data for Peak Performance
Data-driven decision-making relies on high quality data. In other words, decisions made based on data will only be as good as the data driving them. Using industry research, root cause analysis, and numerous lessons learned, a process for addressing data quality in measurement data and process performance baselines was developed. This presentation will share the data quality metrics and processes that are being used to regularly monitor the quality of project and organizational data, as well as the improvements that are being made to ensure that data quality stays at the forefront of attention.
Conference Track: CMMI: One Size DOES Fit All
Measuring the effectiveness of process improvement activities is a key component of quantitative and statistical management. This presentation will explore examples of changes to an organization’s processes that are good candidates for measuring improvement effectiveness. We will share the high-level process from initiation to conclusion, including control plans, monitoring/control of changes made, and examples of improvement effectiveness.