Michael West is a business performance and capability strategist who has helped numerous clients in many sectors of the economy achieve a positive ROI on their investment in process improvement. Michael is the author of two books on process and performance improvement: Real Process Improvement Using the CMMI (CRC Press, 2004), and Return on Process (ROP): Getting Real Performance Results from Process Improvement. He is also the author of numerous articles and is a frequent presenter at process and performance improvement. Michael served as the 2017 Capability Counts Program Chair, and the 2018 Program Executive. He is a Certified CMMI Lead Appraiser and an MDDAP appraiser.
Conference Track: Creative Approaches to CMMI Adoption
Business people often think of capability and capacity as almost the same thing, while others think of capability and capacity as mutually exclusive. In this presentation, Michael West provides working definitions that distinguish the two, as well as real-world examples that will help the audience to understand the real relationship between capability and capacity. This session includes examples and stories from executives and practitioners that illustrate an organization's need to improve capability vs capacity, or when to improve both. This presentation is intended to start conversations about the need for future versions of the CMMI to include practice areas that improve capacity.