CMMI Institute

Capability Counts 2018

Conducting a CAR to Improve Managed Services

1:20 PM - 2:00 PM

OST, Inc. is the managed service provider for a state government customer. We wanted to build predictive models for our customer so we started with Exploratory Data Analysis. This told us such an intriguing story and took us on an adventure! The analysis provided clues that lead to Causal Analysis and Resolution (CAR) which lead to more discoveries. Prioritizing the solutions, implementing them and tracking them to closure significantly enhanced OST's management of this multi- million dollar, multi-year contract. The journey was totally unexpected but exciting and rewarding - come share it with us and see what you can learn from it!


  • Drew Ellis MSP Manager Optimal Solutions and Technologies, Inc.
  • Osman Iyde Statistical Analyst and Process Engineer Optimal Solutions and Technologies, Inc.